Last Updated: 16.02.2026
This Cancellation and Refund Policy regulates the cancellation, withdrawal and refund conditions regarding the products and services offered through the diji.tr website by DijiTR, a brand of GLOBALNET İnternet Teknolojileri ve Yazılım Tic. Ltd. Şti.
This policy covers domain name, hosting, e-mail, SSL certificate, virtual server, physical server, license, security, backup, managed services and other digital infrastructure services.
Cancellation or refund requests must be submitted by the Customer through the diji.tr customer panel, support request, e-mail or written application.
The request must clearly specify the order number, service name, payment date, reason for the refund request and the Customer’s contact information.
For applications submitted with missing information, the evaluation period begins after the required information has been completed.
The following services may be evaluated within the scope of refund, taking into account their activation status and usage conditions:
Newly purchased hosting services,
Certain server services that have not yet been activated,
Custom services whose installation or delivery has not yet started,
Services that cannot be provided by GLOBALNET İnternet Teknolojileri ve Yazılım Tic. Ltd. Şti. due to technical reasons,
Digital services that have not been delivered or made available to the Customer.
Acceptance of the refund request is evaluated by taking into account the nature of the service, activation status, usage period, third-party provider conditions and, if applicable, campaign terms.
For newly purchased hosting services, refund requests may be evaluated within 14 days from the date of purchase, provided that the service has not been activated or has not exceeded reasonable usage limits.
No refund shall be made if intensive resource usage, misuse, spam, malware hosting, copyright infringement, unlawful content or use contrary to the agreement is detected by the Customer.
Renewal payments, package upgrades, additional resource purchases and services provided within the scope of a campaign may be excluded from the scope of refund.
Domain name registration, renewal and transfer transactions cannot be cancelled or refunded after the transaction has been completed, as they are processed instantly or within a short period before the relevant registry and domain name authorities.
The Customer is obliged to check the spelling, extension, registration period and ownership information of the domain name before placing a domain name order.
No refund shall be made for domain names that are misspelled, incorrectly selected or ordered by mistake by the Customer after the registration process has been completed.
If a domain name transfer cannot be completed due to reasons not arising from GLOBALNET İnternet Teknolojileri ve Yazılım Tic. Ltd. Şti., the process shall be evaluated according to the rules of the relevant registry.
SSL certificates cannot be refunded after they have been approved and activated by the certificate authority.
If CSR, verification, domain approval, organization validation or similar processes have been initiated, the refund request shall be evaluated according to the rules of the relevant certificate provider.
Refund requests for SSL certificates that have not yet been activated may be reviewed by taking into account the technical status and third-party provider conditions.
Refund requests for virtual server, physical server, GPU server, dedicated server, colocation, backup, firewall and similar infrastructure services shall be evaluated by taking into account whether the service has been activated, whether a special setup has been made, IP allocation, license usage, resource consumption and service period.
Refunds may not be made for server services that are specially configured for the Customer, whose installation has been completed, for which IP or hardware resources have been allocated, which have been licensed or made available for active use.
Renewal payments for monthly, annual or periodic server services may be excluded from the scope of refund.
Third-party licenses, software products, control panel licenses, security software, backup software, antivirus, firewall, operating system licenses and similar products cannot be refunded after activation.
Refund requests for these products may only be evaluated if the relevant manufacturer or license provider’s refund conditions allow it.
If a refund request is accepted for products and services purchased within the scope of a campaign, discount, promotion or package sale, the costs of products and services provided free of charge or at a discount within the scope of the campaign may be deducted from the refund amount.
Even if domain name, SSL, license or third-party products are provided free of charge within the scope of a campaign, the cost of such products may be deducted from the refund amount.
No refund shall be made in the following cases:
Domain name registration and renewal transactions have been completed,
SSL certificate has been activated,
Third-party license has been activated,
The service has started to be used by the Customer,
Special setup or configuration has been made for the Customer,
The Customer has misused the service,
Spam, malware, attack, copyright infringement or unlawful use has been detected,
The service has been suspended or terminated due to use contrary to the agreement,
Renewal payment has been made,
Package upgrade or additional resource purchase has been made,
The Customer has selected the wrong product, wrong domain name or wrong service.
If the refund request is deemed appropriate, the refund shall be made within a reasonable period depending on the payment method and banking processes.
The refund shall, to the extent possible, be made through the method used for payment. If a refund cannot be made through the same method due to technical or operational reasons, customer account balance, virtual balance or an alternative payment method may be used with the Customer’s approval.
GLOBALNET İnternet Teknolojileri ve Yazılım Tic. Ltd. Şti. shall not be responsible for delays caused by banks, payment institutions or card providers.
The Customer may cancel services they do not wish to renew through the customer panel or by creating a support request.
A cancellation request does not eliminate past period debts, used service fees or third-party product costs.
Expired, non-renewed or unpaid services may be suspended, stopped or completely deleted. In this case, the Customer is responsible for any data loss.
The Customer is obliged to back up their data before requesting service cancellation or refund.
GLOBALNET İnternet Teknolojileri ve Yazılım Tic. Ltd. Şti. is not under any obligation to retain data for cancelled, expired, suspended or refunded services.
By purchasing a product or service through diji.tr, the Customer declares that they have read, understood and accepted this Cancellation and Refund Policy.
GLOBALNET İnternet Teknolojileri ve Yazılım Tic. Ltd. Şti. reserves the right to make changes to this policy depending on legislation, service types, third-party provider conditions or operational requirements.
